h6. 1.\- I get an error on one the devices I'm using, what can be wrong?
First of all, check if the driver is installed and active. Second, make sure the device is correctly plugged. Then check the location of the device exists and the configuration is valid. If all of the previous is okay, try to run the device one by one.
h6. 2.\- The webcam freezes after a few seconds running.
Your computer is probably not powerful enough to handle the webcam video stream. Try stopping programs that could be affecting the webcam and lower its output resolution. Use _guvcview_ to identify which resolutions and frame rates are available for your webcam.
h6. 3.\- I can not hear anything in the preview.
Probably Galicaster is muted in the sound control of your operating system, or maybe the audio device you are using is muted or with a volume too low.
h6. 4.\- I can't hear anything in the recording.
Check if your audio device is muted or with too low a volume in the sound control of your operating system. Make sure your set the right device to record the audio from.
h6. 5.\- Galicaster is not getting any A/V signal from my laptop.
Make sure your laptop is sending the signal properly, then check your configuration, the capture device is probably misconfigured.
If you have further problems, make sure the laptop's screen resolution is compatible with you VGA frame grabber.
h6. 6.\- My camera is working fine but I only get noise or a black screen.
Your camera and your capture card should have a compatible configuration (e.g., both sending and getting a Video Composite signal in PAL). Also, check your camera configuration to ensure that it is actually sending data through the wire.
h6. 7.\- Galicaster was working fine until I restart the computer.
Two things could happen: The modules of one of your devices are not being loaded automatically or you are using a randomly created device.
In the first case, reload the modules manually or follow the driver instructions to load it permanently.
On the second case, please use UDEV rules to fix the devices source location on the computer.
Your camera and your capture card should have a compatible configuration (e.g., both sending and getting a Video Composite signal in PAL). Also, check your camera configuration to ensure that it is actually sending data through the wire.
h6. 8.\- How I establish a backup audio track?
Using the flavour 'other' you can record a second audio track that won't take part on the Matterhorn workflow neither on the Galicaster player. If the main audio track fails you should swap tracks and set the secondary track with 'presenter' as flavour.
h5. Media Manager
h6. 1.\- When I delete a recording, are they erased from my computer?
Yes, they are erased permanently from your hard disk.
h6. 2.\- I want to ingest a recording but it will not work.
Review your ingest configuration carefully, make sure that your Matterhorn account is valid for digest authentication and check if your computer belongs to a network with access to the Opencast Matterhorn server you are trying to connect to.
h6. 3.\- The Matterhorn configuration seems fine but Galicaster doesn't connect to the server.
Remember to include the port in the host address and use a valid REST account, a user account won't work.
h6. 4.\- After making a recording with presenter and presentation tracks, both are shown on the same screen when I play it in Galicaster.
Make sure that {{conf.ini}} does not have two video tracks with the same flavor (video tracks are Hauppage, VGA2USB and v4l2). The same
h6. 5.\- After making a dual-stream recording the player crashed, is something wrong?
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