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FAQ

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1.- Which screen resolution should I use to run Galicaster?

Galicaster is prepared to run on 1920x1080, 1280x960 and 1024x768. Other resolutions may work but some visual defects may appear.

2.- Should I use a tactile screen or can I use it with mouse and keyboard?

Tactile screens provide an easier, faster experience with Galicaster, but you can use it with a regular screen. Remember to activate the mouse pointer in the configuration file.

3.- Which computer should I use?

Depending on the Hardware recommendations, an Intel (R) i5 or equivalent should cover most of the capturing devices.

4.- The recording preview does not start. What should I do?

Try activating the devices one by one. Once you have identified the problematic one, check it and its configuration.

5.- The webcam freezes after a few seconds running.

Your computer is probably not powerful enough to handle the webcam video stream. Try stopping programs that could be affecting the webcam and lower its output resolution.

6.- I can not hear anything in the preview.

Probably Galicaster is muted in the sound control of your operating system, or maybe the audio device you are using is muted or with a volume too low.

7.- I can't hear anything in the recording.

Check if your audio device is muted or with too low a volume in the sound control of your operating system. Make sure your set the right device to record the audio from.

8.- Galicaster is not getting any A/V signal from my laptop.

Make sure your laptop is sending the signal properly, then check your configuration, the capture device is probably misconfigured.
If you have further problems, make sure the laptop's screen resolution is compatible with you VGA frame grabber.

9.- My camera is working fine but I only get noise or a black screen.

Your camera and your capture card should have a compatible configuration (e.g., both sending and getting a Video Composite signal in PAL).

10.- Can I use Galicaster in other OS distributions?

For now, Galicaster has been tested only in Ubuntu 10.10, but we are working to make it available for newer versions of Ubuntu.

11.- I want to ingest a recording but it will not work.

Review your ingest configuration carefully, make sure that your Matterhorn account is valid for digest authentication and check if your computer belongs to a network with access to the Opencast Matterhorn server you are trying to connect to.

12.- After making a recording with presenter and presentation tracks, both are shown on the same screen when I play it in Galicaster.

Make sure that conf.ini does not have two video tracks with the same flavor (video tracks are Hauppage, VGA2USB and v4l2).

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